After-Sales Service System

Comprehensive after-sales service with fast response, professional solutions, and customer satisfaction.

1. Warranty Policy

12-month standard warranty (extendable to 36 months) covering device, battery, display, and motherboard.

2. Response Time Standards

24/7 hotline (30min response), remote diagnostics (2hr), repair turnaround (48hr), on-site support (48-72hr).

3. Repair System

Professional repair center with genuine parts, post-repair testing, and air-tightness verification.

4. Service Channels

400 hotline, WeChat/DingTalk groups, email, remote assistance, and logistics support.

5. Customer Care

Regular follow-ups, quality analysis, OTA updates, training, and continuous improvement.